Privacy Policy

1. Introduction

QuickConnekt is an online platform that connects customers with independent service providers.

In operating the platform, QuickConnekt may process personal information belonging to customers, service providers, account holders and other persons who interact with the platform.

QuickConnekt aims to process personal information responsibly and in accordance with applicable South African data-protection requirements, including the Protection of Personal Information Act, 2013 (POPIA), where applicable.

2. Information We Collect

Depending on how you use QuickConnekt, we may collect different types of information.

2.1 Account Information

When you create an account, we may collect information such as:

• name;
• email address;
• telephone number;
• password information in protected form;
• account type or role; and
• account registration and security information.

2.2 Customer Information

Customers may provide additional information necessary to make or manage bookings, including:

• location information;
• address information where required for a service;
• booking details;
• communication relating to a booking;
• service preferences or instructions; and
• information submitted when reporting a booking issue.

2.3 Service Provider Information

Service providers may provide business and service information, including:

• business name;
• business category;
• business description;
• business telephone number;
• business email address;
• business address or location;
• website information;
• service listings;
• service descriptions;
• service images;
• payment and payout information; and
• information required to administer the provider account.

2.4 Booking Information

When a booking is created, QuickConnekt may store information relating to the transaction, including the selected service, provider, customer, date, time, booking status and relevant booking history.

QuickConnekt may also retain snapshots of relevant provider, service and payment information associated with a booking so that transactions can continue to be administered even if account information later changes.

2.5 Payment Information

When a customer makes a payment through QuickConnekt, payment transactions may be processed through an appointed third-party payment service provider.

QuickConnekt may receive and store transaction information such as payment status, transaction reference, amount, applicable commission, provider payout information and other information necessary to administer the transaction.

2.6 Communications

QuickConnekt may collect information contained in communications relating to bookings, account security, customer support, complaints, payment issues and other platform activities.

2.7 Technical Information

When you access QuickConnekt, technical information may be generated or collected, such as:

• IP address;
• browser and device information;
• operating system information;
• login and session information;
• security and authentication information;
• error and diagnostic information; and
• information about interactions with the platform.

3. How We Use Personal Information

QuickConnekt may use personal information for purposes including:

• creating and managing user accounts;
• providing the QuickConnekt platform;
• facilitating bookings between customers and providers;
• communicating booking information to the relevant parties;
• processing and recording payments;
• administering provider payouts;
• calculating applicable commissions and subscription charges;
• providing customer support;
• handling complaints and disputes;
• protecting accounts and platform security;
• detecting and preventing fraud or misuse;
• maintaining business and financial records;
• improving the platform and its services;
• communicating important account or service information;
• complying with legal and regulatory obligations; and
• protecting the rights, property and safety of QuickConnekt and its users.

4. Legal Basis and Purpose Limitation

QuickConnekt will seek to process personal information only for lawful, reasonable and specific purposes connected with operating the platform and providing its services.

Depending on the circumstances, processing may be necessary to provide services requested by a user, perform an agreement, comply with a legal obligation, protect legitimate interests, prevent fraud or misuse, or where another lawful basis applies.

5. Information Shared With Other Users

QuickConnekt may need to share certain information between customers and service providers in order to facilitate a booking.

For example, information necessary to arrange and perform a service may be made available to the relevant provider or customer.

QuickConnekt will seek to limit shared information to what is reasonably necessary for the applicable purpose.

6. Service Providers and Third Parties

QuickConnekt may use trusted third-party service providers to operate parts of the platform.

These may include providers involved in:

• payment processing;
• email delivery;
• hosting and infrastructure;
• database and storage services;
• security and authentication;
• technical monitoring;
• communications; and
• other services necessary to operate QuickConnekt.

Where appropriate, QuickConnekt will seek to ensure that third parties processing personal information on its behalf provide appropriate safeguards and process information only for authorised purposes.

7. Payment Service Providers

QuickConnekt may use third-party payment providers to process payments and related transactions.

Payment providers may process information under their own terms, privacy policies and security requirements.

Users should review the applicable payment provider's terms and privacy information when using its payment services.

8. Provider Payout Information

Service providers may be required to provide banking or payout information so that eligible payments can be transferred to them.

QuickConnekt may retain relevant payout information and transaction records for purposes including processing payouts, accounting, reconciliation, fraud prevention, dispute resolution and legal compliance.

Where a booking has an outstanding financial obligation, relevant transaction records may need to remain available even if a provider's QuickConnekt account is later deleted.

9. Account Security

QuickConnekt uses reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Security measures may include authentication controls, password protection, access controls, secure communications and monitoring for suspicious activity.

No online service can guarantee absolute security. Users should also protect their passwords and notify QuickConnekt if they believe their account has been compromised.

10. Passwords and Authentication

User passwords are intended to be stored in protected form rather than as readable passwords.

QuickConnekt may use authentication tokens, verification processes and one-time passwords for account access, password recovery and security purposes.

Users should never share passwords, verification codes or other authentication credentials with another person.

11. Cookies and Similar Technologies

QuickConnekt may use cookies, local storage, session technologies or similar mechanisms to support functions such as authentication, account sessions, preferences, security and platform functionality.

Some technologies may be necessary for the platform to function correctly.

Browser settings may allow users to manage certain cookies or storage technologies, although disabling necessary technologies may affect platform functionality.

12. Direct Communications

QuickConnekt may send users communications relating to their accounts, bookings, payments, security, support requests, service activity and other necessary platform operations.

Where legally permitted and where applicable, QuickConnekt may also send information about products, services or platform updates.

Users may be provided with appropriate choices regarding certain marketing communications.

13. Data Retention

QuickConnekt will retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, preventing fraud and complying with legal obligations.

Different categories of information may therefore be retained for different periods.

Deleting an account does not necessarily result in immediate deletion of all information where retention is reasonably necessary or legally required.

14. Account Deletion

Users may request deletion of their QuickConnekt account through the available account-management process, subject to applicable requirements.

QuickConnekt may retain information where reasonably necessary for legal compliance, financial records, transaction history, fraud prevention, dispute resolution, security or other lawful purposes.

15. Data Accuracy

Users are responsible for ensuring that the personal information they provide to QuickConnekt is accurate and reasonably up to date.

Users should update their information when it changes or contact QuickConnekt where assistance is required.

16. User Rights

Subject to applicable law and any relevant exceptions, users may have rights concerning their personal information, including rights to:

• request access to personal information held about them;
• request correction or updating of inaccurate information;
• request deletion where legally applicable;
• object to certain forms of processing where permitted by law;
• withdraw consent where processing is based on consent; and
• raise a complaint concerning the handling of personal information.

The exercise of a right may be subject to lawful limitations, verification requirements or other applicable legal conditions.

17. Children

QuickConnekt is not intended to knowingly collect personal information from children in circumstances where doing so would be unlawful.

Where applicable law requires parental or guardian involvement or consent, QuickConnekt will apply the relevant requirements.

18. International Data Transfers

Some QuickConnekt service providers or technical infrastructure may operate outside South Africa.

Where personal information is transferred outside South Africa, QuickConnekt will seek to do so in accordance with applicable data-protection requirements and appropriate safeguards.

19. Data Breaches and Security Incidents

If QuickConnekt becomes aware of a security compromise involving personal information, it will take reasonable steps to investigate, contain and address the incident.

Where notification is required by applicable law, affected persons and relevant authorities will be notified in accordance with the applicable requirements.

20. Fraud Prevention and Platform Protection

QuickConnekt may process account, booking, payment, device and transaction information to identify suspicious activity, prevent fraud, protect users and maintain the security and integrity of the platform.

This may include investigating unusual transactions, account activity, attempted unauthorised access or other behaviour that may present a risk to users or QuickConnekt.

21. Legal and Regulatory Disclosure

QuickConnekt may disclose personal information where required or permitted by applicable law, legal process, court order, regulatory requirement or lawful request from an authorised authority.

22. Changes to This Privacy Policy

QuickConnekt may update this Privacy Policy from time to time to reflect changes to the platform, business operations, technology, legal requirements or data-processing practices.

The updated version will be published on this page together with a revised effective date.

23. Contact and Privacy Requests

If you have a privacy question, believe that your personal information may have been handled incorrectly, or wish to exercise a privacy right, you may contact QuickConnekt through the contact details made available on the platform.

QuickConnekt may request reasonable information to verify the identity of a person making a privacy-related request.

24. Information Regulator

Where applicable, users may have the right to lodge a complaint with the Information Regulator of South Africa regarding the processing of their personal information.

More information about the Information Regulator and applicable privacy requirements can be obtained from the regulator's official channels.

25. Relationship With Other QuickConnekt Policies

This Privacy Policy should be read together with the QuickConnekt Terms & Conditions and other applicable platform policies.

The Terms & Conditions govern use of the QuickConnekt platform, while this Privacy Policy explains how personal information is handled.